Top 6 Online Veterinary Services of 2024: Reviews and Recommendations

Veterinary care has evolved significantly over the years, with advancements in technology and the recent pandemic accelerating the adoption of telemedicine for both people and pets. This shift has made it easier for pet owners to access care without the risk of exposure to illnesses, all from the comfort of their own homes. Online vet services have become a convenient option for individuals with pets who may not enjoy car rides to the clinic or for those looking to avoid the hassle of taking their pet to the vet altogether by receiving virtual consultations.

In this guide to the best online vet services in 2024, we will explore the top options available, including their costs, services, and unique features. It is important to note that while online vet services can provide quick and non-emergency care, they do not replace in-office visits and should be used as an additional option for pet care.

1. PangoVet – Best Overall
Cost: $30–$60 for a 20-minute video call
Services: Personalized and actionable advice, online resource center
Best for: Pet parents looking for a quick, streamlined process with trusted advice

PangoVet stands out for its easy and reliable process, where pet owners can fill out a quick form, pay the consultation fee, and join a video chat to receive actionable advice from trusted veterinarians. The service covers a wide range of issues, from ear and skin problems to nutrition and behavioral concerns. While PangoVet does not currently provide prescriptions, they offer a growing online resource center for additional information.

2. Chewy Connect With a Vet – Budget Buy
Cost: Free live chat, $20 video appointments
Services: Convenient online portal for purchases
Best for: Budget-minded customers

Chewy Connect With a Vet offers a free service for pet owners to get quick answers via online chat or schedule video appointments for a minimal fee. This service is ideal for budget-conscious pet owners looking for affordable and accessible veterinary care for their cats and dogs. However, Chewy Connect does not provide prescription or refill services and has some state restrictions.

3. Pawp
Cost: $99 per annum, plus $19 per month for the Emergency Fund
Services: 24/7 availability
Best for: Those looking for a full-service offering

Pawp offers a comprehensive pet care solution with 24/7 veterinary availability for members and an emergency fund for emergencies. The subscription plan includes unlimited follow-up visits and actionable aftercare plans, making it a valuable option for pet owners with cats with chronic health conditions. Pawp requires a membership for access to its services, which may be a drawback for some users.

4. Vetster
Cost: Varies by location, starting at $50
Services: Prescription refills, 24/7 service
Best for: Individuals wanting on-demand care

Vetster provides on-demand vet appointments 24/7, with the option for prescription refills and subscription plans that include four free video appointments. The service connects pet owners with local vets for seamless care and offers an informative blog and knowledge base for additional support. However, some customer reviews mention instances where appointments were canceled last minute by the vets.

5. Whisker Docs
Cost: $16.99 per month or $129.99 annually
Features: Multiple access options
Services: Phone calls or video chats
Best for: Tech and non-tech-savvy clients

Whisker Docs offers a flexible approach to consulting with a vet, with options for phone calls, video chats, and one-time visits or subscription plans. The service includes free follow-up calls and unlimited visits with a plan, catering to pet owners with varying levels of tech experience. While Whisker Docs provides excellent customer service and user-friendly features, it does not offer an emergency fund, requiring pet owners to maintain a separate insurance policy for emergencies.

6. Banfield Vet Chat
Cost: Prices vary by location
Features: Wellness care
Services: Virtual vet visits
Best for: Seamless pet care

Banfield Pet Hospital offers online vet services as part of its wellness plan, providing seamless care for pet owners with detailed medical histories and ongoing pet care needs. The service includes virtual office visits and 24/7 care, ensuring that pet owners have access to veterinary support whenever needed. However, Banfield’s services are tied to their wellness plan, and pricing may vary based on location.

When choosing the best online vet service for your pet, consider factors such as cost, features, services offered, and insurance coverage. Online vet services can be a convenient and cost-effective option for non-emergency pet care, providing pet owners with access to professional advice and support from the comfort of their own homes. Ensure that you select a service that meets your specific needs and budget to provide the best care for your furry companion.